What is Crewcut doing to protect its customers and staff against COVID-19?
Crewcut is following advice from the Ministry of Health and the New Zealand Government regarding the COVID-19 situation.
As of Wednesday, 25th of March 2020, we have suspended all lawn mowing and garden services. Our operators on the field have been instructed to discontinue their work for the next four (4) weeks.
Our head office staff are already working from home. All lines of communication remain open throughout this period.
What is Crewcut’s advice for customers?
We ask you to stay in touch with your operator directly if possible or contact us at info@crewcut.co.nz or toll free on 0800 800 286 to inform us so that any messaging can be forwarded to the appropriate person.
Please provide us with your updated mobile number and/or a working email address so that we may contact you straight away.
Is lawn mowing an essential service?
Lawn and garden services are considered non-essential at this time. Please refer to this page on the COVID-19 website for a list of essential businesses.
In addition, we have confirmed from the Ministry of Business, Innovation, and Employment that we are not an essential service.
What happens to my service when things go back to normal?
Service will resume as per normal post-shutdown. However, a slightly different delivery may be required initially.
Please ensure that any adjustments are discussed with your operator in advance.
As usual, please provide us with your updated mobile number and/or a working email address so that we may get back to you straight away.
Will my Crewcut operator still come even if there is no face-to-face contact?
No. As a responsible business, it is our duty to abide by any government directive especially on matters of public health and safety.
When my service resumes, will I have to pay extra on the first cut?
If you have been able to maintain your lawn, there will be no extra cost to get your first cut done when we resume the service.
If your grass is long and unkept, then it may cost more to bring it back into shape. The first time a lawn is cut after it has not been mowed for a while, you can expect it to not look like a regularly groomed lawn. It will take two to three more cuts to bring it back to your usual groomed standard.
How about garden bag collection? Are these services affected as well?
We recently received a ruling from MBIE that we can still collect green waste provided that we meet their health and safety criteria. This service varies from region to region, so please check with your Crewcut operator if they can continue to provide this service.
I want to change or completely cancel my service after the lockdown. What should I do?
Contact your operator directly or contact us at info@crewcut.co.nz or toll free on 0800 800 286 to inform us of any cancellation or changes to your current service. Please provide us with a valid mobile number and email address to get this sorted.
How are we keeping our customers informed on the latest updates regarding the business during this period?
This page will contain our most recent information. We have also been sending out communication to all our head office staff, managers, franchisees, contractors, and customers regarding the situation.
Where can I find more information about COVID-19?
The centralised resource of information for New Zealanders on COVID-19 is https://covid19.govt.nz. Alternatively, you may also check out the COVID-19 resource and guidance page we prepared for our lawn mowing operators.
What else do I need to do?
As a New Zealander, it is important to do your part in helping eradicate this disease completely. Protect yourself and those around you by following the official guidelines on health, hygiene, social distancing, and self-isolation. Like everyone else, we are playing our part in stopping the spread of COVID-19.
Nothing is more important to us than keeping our crew and customers and communities safe and well.